Help & FAQ

So that you can easily generate and download quotations, agreements, invoices, statements and perform renewals.

You can schedule collections and deliveries.

Unfortunately, no. This new system is different from the old one. However, we can internally generate a statement for your account.

So that you can make more profit and come back next time.

You will be charged a recovery fee, and you will most likely lose your deposit. The recovery fee depends on the type of equipment that you lost.

You will be charged a damage repair fee, and you will most likely lose your deposit. The damage repair fee depends on the severity of the damage to the device and the cost of repair.

Yes. But will still need to pay for the period you agreed on. Under certain circumstances, we may refund you some of the rental fee (see rental terms and conditions of the agreement).

No. The customer has the right to renew if needed. However, if the customer does not renew but still uses the equipment beyond the period agreed upon, we reserve the right to auto-renew by one of the period types of such agreement (daily, weekly, or monthly).

Yes, we offer cash on collection.

We offer on-premise debit and credit card payments using a speed-point. We also offer Electronic Fund Transfer (EFT) and direct bank deposit.

It takes up to 48h working hours for the refund to be processed. We use this window to examine the equipment for any damage before we process the refund.